LICENSING INFORMATION
Bowden Group - FSP723651 - is the Financial Advice Provider and holds a licence issued by the Financial Markets Authority to provide financial advice.
You can email us at hello@bowdengroup.co.nz or call us on 021 026 12996.
NATURE AND SCOPE OF THE ADVICE
Bowden Group provides advice to our clients about their mortgages, life insurance and health insurance. Our financial advisers provide financial advice in relation to these financial advice products. We only provide financial advice about products from certain providers:
For mortgages, we work with four providers – ANZ, Bluestone, BNZ and Sovereign Home Loans.
For life insurance, we work with three providers – AIA, Fidelity Life and Partners Life.
For health insurance, we work with three providers – AIA, nib and Partners Life.
For investments, we use one provider - Generate KiwiSaver.
In providing you with financial advice, we will complete a review of your current financial situation and then provide you with our recommendations.
CLIENT RESPONSIBILITIES AND OBLIGATIONS
It is your duty and responsibility to provide us with accurate, truthful and relevant information at the time that the initial information is being gathered by way of the Fact Find or Needs Analysis, whichever takes place first. If you provide us with incomplete or inaccurate information, we may not be able to provide you with the advice, products or services you are seeking. It may also cause an insurance claim to be declined.
It is important that you understand your obligation to provide us with accurate, truthful and relevant information in order for the financial services provider to appropriately assess the risk and make an informed decision about the products you may be seeking.
CONFLICTS OF INTEREST AND INCENTIVES
Bowden Group and our financial advisers receive commissions from the providers on whose products we give financial advice (insurers and mortgage providers). If you decide to take out insurance or a mortgage, the provider will pay a commission to Bowden Group and to your financial adviser. The amount of commission is based on the amount of the premium (maximum of 256%) or mortgage value (maximum of 0.85%).
From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Bowden Group monitors these registers and provides additional training where necessary. Bowden Group performs an annual review of our compliance programme.
REMUNERATION & FEES
Bowden Group may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within two years of inception or refinances their mortgage within three years of initial drawdown. A separate application fee may be charged for an insurance or mortgage application.
Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client by the 20th of the month after the policy is cancelled, mortgage is refinanced or an application is submitted.
COMPLAINTS HANDLING AND DISPUTES RESOLUTION
If you are not satisfied with our financial advice service you can make a complaint by emailing hello@bowdengroup.co.nz, or by calling: 021 026 12996. You can also write to us at: PO BOX 65613, Mairangi Bay 0754. When we receive a complaint, we will consider it following our internal complaints process:
We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.
You can contact FSCL by telephone on 0800 347 257. You can also write to them at: PO Box 5967, Wellington, 6145.
DUTIES INFORMATION
Bowden Group, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
Give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
Exercise care, diligence, and skill in providing you with advice.
Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice).
Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
CONTACT DETAILS
You can email us at hello@bowdengroup.co.nz or call us on 021 026 12996.
We look forward to speaking with you soon.